Tom Hendricks is vice president of Global Quality at Plantronics. He is responsible for quality of development of new products and leading-edge production quality for both consumer and enterprise.
Tom is a high-tech industry executive with 25+ years of experience in product design and production of consumer and enterprise electronics products, as well as telecommunications. With extensive knowledge in the architecture and design of complex systems, including hardware, software, and embedded systems, he employs a leading-edge approach to the incorporation of "voice of the customer" throughout the project lifecycle to deliver uncompromising solutions to customers.
In addition to software and electronics engineering degrees, Tom holds a master's degree in Quality Engineering from SJSU, as well as postgraduate work in Systems Engineering from Stanford. He has led a number of global companies to develop world-class processes and infrastructure resulting in winning numerous quality awards for product quality and customer satisfaction.
Tom has a proven and consistent track record of developing and leading high-performance teams that consistently deliver project commitments on time, on budget, and with exceptional quality. This, in conjunction with a relentless pursuit of continuous improvement and process excellence, provides an exceptional total customer experience and the highest-quality products and customer solutions, fostering long-term customer loyalty.