SNS Subscriber Edition • Volume 24, Issue 8 • Week of March 4, 2019


The Benefits of
Replacing Fear with
Excitement in Business

A Conversation
with John Hagel

Hosted by Chuck House



SNS: The Benefits of Replacing
Fear with Excitement in Business

A Conversation with John Hagel

Hosted by Chuck House


In This Issue
Week of 3/04/2019 Vol. 24 Issue 8


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Driving the Technology Agenda of 2019"

Lotte New York Palace Hotel
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Thursday, April 25, 6pm

With Mark Anderson and special guest Omar Hoda,
Principal, Pricing & Profitability Management, Deloitte Consulting LLP

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Publisher's Note: At the end of WWII - among the Allies, at least - one could say that the world was dominated by a general feeling of hope. The GI Bill in the US gave equal educational opportunity to all who served. Mortgages on a first home also were easy to come by for returning military. It was the beginning of the longest economic expansion in modern history, as we began to turn from war (except with China, as proxy, in North Korea and then North Vietnam). 

Whether envisioning the Jetsons, the all-electric home, or two cars in every garage, it was a time that may seem naive today, but it was simple, sincere, and hopeful.

In this discussion between one of the world's great technology leaders and one of the world's great business thinkers, a new question is put to us: Is today's world driven more by fear than by hope? And if so, what is the result?

John Hagel has had the courage to step out of the usual consultant's role and vocabulary, shifting from a language that MBAs love to one that would make even the most accomplished CEO somewhat uncomfortable. Are your employees operating in an environment of hope, or of fear? Are you sure you know the answer?

By introducing the element of personal emotional state into the question of business returns, John has broken through a new Mach barrier, and all of our members will likely agree that it is long past time. - mra


The Benefits of Replacing
Fear with Excitement in Business

A Conversation with John Hagel, Co-Chair, Deloitte Center for the Edge

Hosted by Chuck House, CEO, InnovaScapes Institute

FiRe 2018 Conference

Thursday, October 11, 2018 - Stein Eriksen Deer Valley - Park City, Utah

Photos Kris Krg and Future in Review


Chuck House: Well, it's deja vu for me. I first drove into Park City 50 years ago next month, and I managed to put my car in the ditch right down by that white barn. [Laughter] Quite an educational experience.

Park City was a ghost town. We came back some years later, and I eventually had a grandson ski with Park City's first Gold Medalist, Ted Ligety. And this 12-year-old said, "That's way better than a picture with any president."


Chuck House (L) and John Hagel

So it's fun to be here. I told my colleagues that I was coming to FiRe, and some of them said, "Oh, that's a great business conference." Others said, "Is that a business conference?" And several said, "No, no, that's a touchy-feely."

I didn't appreciate that until we had the discussion about undiagnosed illnesses, starting the first night, and then yesterday, and then this morning. I mean, it's amazing. I had a kid with undiagnosed illness for five years, starting 46 years ago. He survived, but most of his colleagues at the hospital did not. It was a very educational experience.

So - thinking about all that [looking at John Hagel]: Are we a tag-in, we're business? I do see "Deloitte" [in Hagel's title]. In fact, my Deloitte tax attorney is Salt Lake-based. We had Bill Ribaudo [at FiRe], and now we have John Hagel.

And John borrowed from the Huntsman speaker [Mary Beckerle]. His last book was The Power of Pull, and his upcoming book is From Pressure to Passion.... We just had the four P's, right? So, you're prescient - there's another P.

John Hagel: Another P.

House: So, let me give you John Hagel, world-famous business historian and observer and commentator, who is about to renounce all that and say he's on to a new thing.

Hagel: [Laughing] Yeah, so ... My career has broadly been in the area of business strategy. That's where I made my career and wrote most of my books. I moved to Silicon Valley almost 40 years ago, so technology was another key foundation of my work. Over time, I've come to realize that actually it's much less about strategy or technology, and it's much more about psychology: that if we don't understand what motivates people - if we don't understand their emotions, their fears, their hopes, their aspirations - the best strategy is just going to sit on a shelf. And the best technology, hopefully, will sit on a shelf; otherwise it might be used for evil purposes, as opposed to positive purposes.

So I'm more and more convinced that we're not paying enough attention to psychology, and that that's where the value ultimately is going to be.


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